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Customer Support Specialist

Remote

Full Time

About the role

NODE40 is seeking a Customer Support Specialist.

Enjoy helping people? Join the Customer Support team at NODE40 – the trusted platform for financial institutions that require digital asset lifecycle tracking for visibility and compliance.

This is a remote position where your ability to prioritize tasks and effectively communicate are critical to your success.

Our ideal candidate is: Proficient in English – both written and verbal and has a passion for building relationships. We’re looking for someone who is polite, understanding, empathetic and positive.

Primary Responsibilities

  • Helping customers and clients with technical questions via live chat, email and voice.
  • Writing step-by-step educational and support resources for customers.
  • Collaborating with our development team to understand and prioritize feedback from customers.
  • Positively contributing to company culture.
  • Sharing ideas and tips with teammates.
  • Staying abreast of current events and developments in the crypto industry.

Apply for this job

If you want to join our team please send your application documents to the e-mail address: jobs@node40.com

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